Logistics
Automated dispatch and live tracking for a same-day courier network across multiple zones.
-42%
Average dispatch time
+27%
Deliveries per driver shift
-55%
'Where is my order?' contacts
99.9%
Tracking availability
The challenge
Dispatchers assigned every job manually from a spreadsheet. SLA breaches were discovered from customer complaints rather than internal monitoring.
What we did
We deployed UltraDeliver with zone-aware automatic dispatch, a driver mobile app with proof of delivery, live customer tracking, and exception alerting before SLA breach.
Technology
Inside the product
Map and queue view with SLA countdowns and overrides.
One-handed job flow with navigation handoff and proof capture.
Real-time ETA with proactive delay notifications.
“Automatic assignment freed two dispatchers for exception handling. Our SLA numbers changed within a month.”
More work
eCommerce & Retail
Northline Marketplace
A regional multi-vendor marketplace launched in under four months on the UltraMarket foundation.
Education & eLearning
BrightPath Learning
A blended learning platform combining self-paced courses with live tutoring and certification.
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