Process
A Delivery Process You Can Actually Follow
No black boxes. Each stage has a duration, a deliverable, a milestone and a clear description of what we need from you.
- 01
Discovery
1–2 weeksWe map goals, users, constraints and existing systems, then agree what success means in numbers.
Deliverables
- Requirements brief
- System and data audit
- Risk register
- Success metrics
Your involvement
Stakeholder interviews and two working sessions.
Milestone
Signed-off requirements brief
- 02
Strategy
1–2 weeksScope is prioritised into releases, the architecture direction is set, and the cost and timeline model is agreed.
Deliverables
- Release roadmap
- Architecture direction
- Effort and cost model
- Integration plan
Your involvement
One roadmap review and prioritisation decisions.
Milestone
Approved roadmap and budget
- 03
UX/UI Design
2–4 weeksFlows, wireframes and high-fidelity interfaces are produced on a documented design system, with accessibility built in.
Deliverables
- User flows
- Interactive prototype
- UI for all breakpoints
- Design system
Your involvement
Weekly design reviews.
Milestone
Approved design system and key screens
- 04
Development
4–16 weeksTwo-week increments, each ending in working software on a staging environment you can use yourself.
Deliverables
- Working increments
- Automated tests
- CI/CD pipeline
- API documentation
Your involvement
Sprint demos every two weeks.
Milestone
Feature-complete staging build
- 05
Testing & Launch
1–3 weeksFunctional, performance, security and accessibility testing, then a rehearsed release with rollback ready.
Deliverables
- Test reports
- Performance and accessibility audit
- Launch runbook
- Handover documentation
Your involvement
User acceptance testing and go-live approval.
Milestone
Go-live sign-off
- 06
Growth & Support
OngoingMonitoring, security patching, performance work and a continuous improvement backlog driven by real usage data.
Deliverables
- SLA support
- Monitoring and alerting
- Monthly performance report
- Improvement backlog
Your involvement
Monthly review of metrics and priorities.
Milestone
Quarterly roadmap agreement
Guarantees
What stays true in every engagement
These are commitments, not aspirations.
Fixed milestones
Nothing moves forward until the current stage is signed off.
Two-week demos
Working software you can click, every sprint.
Full ownership
You own the code, the data and the infrastructure accounts.
Documented handover
Architecture, runbooks and training for your team.
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